(Junior) Customer Care Agent (m/f) - Germany

Job description

We are Staffbase, a young, fast-growing company with locations in Chemnitz, Dresden, and New York. Supported by renowned investors, we have developed an employee experience platform that is shaping the future of internal communications for customers around the world. Our team of specialists works for and with an international target audience and features an open and meritocratic code of culture.

Consisting of tech consultants and customer care agents, the customer care team is focussed on assisting with all kinds of inquiries to ensure our customers’ ongoing satisfaction. With our deep product knowledge, we are in direct contact with our customers as well as all other internal teams—but primarily development and account management.

 

Your tasks include:

  • Provide outstanding service to our clients via prompt and value-adding interactions over phone, email and livechat
  • Take ownership of support tickets and be responsible for funneling them through all process stages until a resolution has been reached
  • Creating and filling fancy demo materials of product which will be presented by our sales team - creativity will win!

Requirements

  • Ability to actively communicate with customers and internal stakeholders, e.g. Sales, Development and Account Management
  • General understanding how HTML works
  • Experience in customer facing environments
  • Ideally experience with Zendesk or similar ticket system
  • Ideally you have experience with Intercom or similar livechat system
  • Excellent English skills

We look forward to receiving your application either in German or English.