Solution Engineer (m/f) - New York

Job description

Staffbase is a fast-growing technology startup transforming the way that companies communicate with their employees through the world’s first employee experience platform. Founded in 2014 in Germany and backed by renowned investors, we’ve reached 100 happy employees with offices in Chemnitz, Dresden, and New York. We operate in an open and meritocratic code of culture.

Our growing list of customers worldwide includes the likes of Adidas, the NBA, Hilton and Audi. To keep up our momentum, we’re expanding to new locations, mastering new industries, and hiring new employees this year!

We just launched our US business last year, so it’s an exciting time as we tackle a multibillion dollar market. We take our goals seriously, but not ourselves! You might find us spending hours at the whiteboard as often as you’d find us taking a long lunch in the park. We’re looking to bring on board enthusiastic, intellectually curious teammates who will evolve with us on this journey. You’d be among the first 10 employees, so consider this a chance to be a founding member of the US team.


Your role includes:

  • Work with our customers before and after the sale to find the best setup for their integration needs
  • Oversee technical parts of Staffbase implementation as part of our Customer Success team
  • Consult customers regarding our APIs, architecture recommendations, and implementation approach
  • Onboard customers (together with Customer Success Account Manager)
  • Serve as a product expert, with a strategic mind and customer-service orientation
  • Be the main contact for customers in case questions or issues arise with integrations, technical solutions, and security

We offer the chance to grow in a dynamic environment and to be part of our mission together with a passionate team, flexible working hours, and an attractive salary. We keep the office stocked with drinks and snacks, and host social events frequently. Every employee has a yearly budget of $1,000 + 1 work day for a personal development event of your choice (attending a conference, taking an online course, hosting a hackathon, etc.) or a $1,800 budget to work from our German office for a couple of days/weeks. You also get great health insurance options, gym credit and a Citibike membership.


  • You have excellent communication skills and enjoyment in working with customers directly
  • You are able to understand technical concepts and effectively communicate them to non-technical people
  • You have 3+ years experience in project management
  • You have expertise with web development, preferably knowledge with HTML/CSS and at least one programming language like JavaScript, Java, PHP, NodeJS
  • Experience with enterprise software and common concepts/integrations is a plus: SAP, Workday, Single Sign-on, Active Directory, etc.
  • Knowledge about security and compliance topics in a SaaS environment is a plus

We look forward to receiving your application.