Customer Success Manager NYC

Job description

Staffbase is an enterprise SaaS platform that helps HR and Communication leaders to transform their organizations into places where people feel connected and proud to come to work. Staffbase is the first employee experience platform to let employers and employees connect authentically, right through their mobile phone.


Headquartered in Chemnitz, Germany, Staffbase is a global company with  offices in Dresden, Cologne, Amsterdam, New York - and now also London! Our international team of more than 130 happy employees from 16 nationalities serve a rapidly expanding portfolio of customers who want to revolutionize  the employee experience. Founded 4 years ago, we have strong-growing revenue, and our customers love us.

We are looking for Customer Success Managers to join our NY team. In this role you will be the first go-to person for our customers and their satisfaction is highly important to us. Strong interpersonal but also analytical skills and great passion are key in making our customers successful!

We offer a full-time permanent contract and this role can be based in our office in NYC.

In this role, you will need to:

  • Build and maintain strong day-to-day relationships with our customers and provide a superior customer experience

  • Onboard new customers and guide them during the implementation process to create a successful product and proper usage

  • Learn the customer’s point of view, their business and use cases to identify and evaluate upcoming needs

  • Become a trusted advisor and proactively drive usage of the app

  • Cooperate closely with other internal team members from other departments, such as development, product and marketing

  • Identify and uncover new business opportunities to expand the product


  • You are a strong communicator with excellent problem solving skills
  • You have several years of working experience in a client engaging environment, such as Customer Success, Project Management or B2B Consulting

  • Experience in Software Sales, Mobile or SaaS is a plus

  • Experience in working with communications teams, HR, and executives is a plus

  • You are a self-starter, great team player and you have tons of passion, humour and enthusiasm

  • You are a positive spirit with a success oriented and creative mindset