Staffbase is an enterprise SaaS platform that helps HR and Communication leaders to transform their organizations into places where people feel connected and proud to come to work. Staffbase is the first employee experience platform to let employers and employees connect authentically, right through their mobile phone.
Headquartered in Chemnitz, Germany and we work in offices in Dresden, Cologne, Amsterdam, New York and in London! Our international team just crossed 100 happy employees from 14 nationalities and we have a rapidly growing base of customers that want to transform their employee experience. We are 4 years old, we have strong-growing revenue, and our customers love us.
We are looking for an experienced Product Content Writer to join our team! This is a permanent full-time position and should be located in Dresden or Chemnitz. Our customers use Staffbase as the heart of their mobile employee communication. This creates multiple requirements for the core product, its APIs, and the partner and integration ecosystem around it. Our Product Management team works closely with our customers to better understand their needs and defines the product roadmap to provide the world's best employee experience platform.
Your tasks include:
Prioritize and write content that explains how to use our product, such as walkthroughs, use cases, technical notes, and in-depth guides
Drive communication of product releases by explaining value, use cases and usage through blog posts, email copy and updates to existing content
Collaborate with colleagues from various teams, such as Product, Development, Customer Success and Marketing, to provide an excellent content experience around the Staffbase product
Understand product documentation within the larger content landscape and content needs of your users (e.g. website, support portal, blog, webinars, videos, white papers, developer portal, etc.)
Challenge existing documentation approaches and introduce best practices like in-product documentation where it fits
Write content in English and German, coordinate reviewing and proofreading of content in-house and with external partners
Track the performance of content pieces through analytics and continuously improve the experience based on that
Possibly drive guidance for users through other formats, such as tutorial videos, release webinars, etc.
Bachelor’s degree in Technical Communication, Journalism, English or a technical discipline with 3+ years of experience in a similar position, ideally in a fast growing B2B SaaS environment
You have great passion for web and mobile business
Dedication to provide users with guidance and instructions to use the product to its full potential
Ability to explain complex information in a clear and understandable manner
Excellent writing skills in English and German