Staffbase is an enterprise SaaS platform that helps HR and Communication leaders to transform their organizations into places where people feel connected and proud to come to work. Staffbase is the first employee experience platform to let employers and employees connect right through their mobile phone.
Headquartered in Chemnitz, Germany, Staffbase is a global company with offices in Dresden, Cologne, Amsterdam, New York - and now also London! Our international team of more than 100 happy employees from 14 nationalities serve a rapidly expanding portfolio of customers who want to revolutionise the employee experience. Staffbase is 4 years old, growing fast and our customers love us!
We are growing our Customer Success department, which includes Customer Care Agents, Customer Success Managers, Technical Support Engineers and Frontend Developers. We are looking for an additional Technical Support Engineer who will play the key role in engaging and helping the customers with all upcoming technical issues together with your colleagues of the department.
Your tasks include:
Work closely with our customers after-sales department to find the best setup for our customer needs
Oversee and support technical implementation tasks of our internal Customer Success team
Consult customers regarding our APIs, architecture recommendations and implementation approaches
Reactively assist internal and external technical teams and evaluate issues to avoid and reduce problem occurrence
Play a key role helping our customers as a product expert with a strategic mind and high customer-service orientation
Develop partnership and be the main point of contact for customers in case of integration, technical solutions or security questions
Take ownership of high priority customer issues and ensure excellent service by using problem solving approach
People are the center of everything we do here at Staffbase. We grew to what we are today because of the cooperation of unique people, and we need unique and diverse people to achieve where we want to go as a company. As a result, Staffbase as an equal opportunity employer prohibits discrimination based on race, color, religion, sex, sexual identity, gender identity, marital status, veteran status, nationality, citizenship, age, disability, medical condition, pregnancy, or any other unlawful consideration. We evaluate your application based on merit and keep your information confidential according to local law and best practice.